Contact CHMP Support
Get help with flights, hotels, parcels and your account. Everything you need to manage your travels and deliveries is here, and our team is available around the clock on live chat.
Frequently asked questions
Find quick answers to common queries from our travelers.
Sign in and enter your tracking ID in the “Track My Parcels” box on the parcels page.
Cancellation eligibility, fees, and refunds depend on the airline's fare rules and booking conditions. Applicable fare rules are displayed before payment. If you need to request a cancellation, contact CHMP support with your booking reference. Please note that refunds cannot be provided on non-refundable tickets.
Refunds and booking changes depend on each individual hotel's booking conditions and whether the reservation is refundable. Applicable cancellation and refund conditions are displayed before payment. For assistance with an existing reservation, contact CHMP support with your booking reference.
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Account & Security
Manage your profile, payment methods and privacy settings.